PayPal is our preferred payment method. Customers may
call in credit card information between 8am - 5pm PST,
Monday - Friday. 1-800-353-0370.
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Domestic
You may request UPS Ground, UPS 3-Day, or UPS Next-Day
Saver in the shipping calculator at the bottom of the
auction.
International
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When
will my order ship?
We are generally able to ship same-day if received by
1pm Pacific Time.
How
do I check the status of my order?
When your order ships, you will be provided a tracking
number via e-mail. Please contact us if you do not receive
tracking information.
Can I return an item?
All brand new products come with a 30-day money back guarantee
(less 15% restocking fee). Items that are used/reconditioned
include a 7-day DOA policy. If the item has a problem
or is missing any accessories listed in the auction, we
must be contacted within 7-days of delivery. If we made
an error with your shipment, we will correct it. |
UPS
shipping costs apply to 48 contiguous states. USPS
is a much cheaper alternative for shipments to AK &
HI.
ATTN INTERNATIONAL BIDDERS: We ship either
FedEx Expedited or USPS. We cannot ship orders valued
over $500 via USPS. They will only ship FedEx.
International
buyers must use a major credit card or be a verified PayPal
member with a confirmed address. International customers
are responsible for all customs, duties, taxes, and VAT
charges. We are not able to determine these taxes for
you, as they are depenant on each individual country.
If an item is not paid for within three days, we reserve
the right to relist or sell the item to another customer.
We will also initiate an unpaid item dispute with eBay.
Any warranty indicated as a "PCA" warranty is
through our service department. If a problem develops
in the warranty period indicated in the auction, please
contact us right away so we can determine the appropriate
action. We will repair the unit ourselves, send the unit
for outside repair, or replace the item at our discretion.
In any case, we must be contacted before a manufacturer
or outside repair facility is contacted. |
